At primefootwearcox International, we understand that circumstances may change after placing an order. You may cancel your order at any time before it has been shipped for processing. To cancel your order, please contact our customer service team immediately. Once your cancellation request is verified and processed, you will receive a full refund of the purchase amount.
Please note that if your order has already been prepared for shipment or has been dispatched, the cancellation request cannot be processed, and you will need to follow our standard return procedure after receiving the package.
We offer a 30-day return policy from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Certain items are non-returnable, including perishable goods, custom products, and personal care items. Please contact us if you are unsure whether your item is eligible for return.
After receiving and inspecting your return, we will process your refund. The refund will be credited to your original method of payment. Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution's processing time.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is the result of our error.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you've completed these steps and still have not received your refund, please contact us at the information provided below. We will investigate the matter and work with you to resolve any issues promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: primefootwearcox International
Address: 37 Strada Lipscani, Sector 3, Bucharest 030031, Romania
Phone: +40 21 459 7823
Email: [email protected]
