At Prime Footwear Cox, we prioritize swift and secure delivery of your fashion essentials. Our team processes orders with meticulous care, ensuring your footwear arrives in pristine condition. Whether you're updating your casual collection or seeking elegant additions, our logistics network is optimized for reliability. Orders are typically dispatched within 1-2 business days after payment confirmation, excluding weekends and holidays.

Processing times may vary slightly during peak seasons or promotional events. Domestic shipments generally reach customers within 10-15 business days after dispatch. International deliveries may require additional transit time depending on destination customs clearance. For time-sensitive needs, we recommend placing orders well in advance.

We offer the following shipping options: Standard Shipping (10-15 Business Days): 0-60$; Free (10-15 Business Days): 60$-9999$. Shipping fees are automatically calculated at checkout based on your cart total and destination. Note that expedited shipping options may be available for select regions at additional costs.

Currently, we ship to most countries across North America, Europe, and select Asian markets. Some remote locations or areas with shipping restrictions may not be serviceable. During checkout, our system will automatically validate your address eligibility. For specific inquiries about your region, please contact our support team before placing your order.

Once your order ships, you'll receive a confirmation email containing your tracking number and carrier information. This allows you to monitor your package's journey through our partners' online tracking systems. If you haven't received tracking details within 3 business days of your order confirmation, please check your spam folder or contact us at [email protected].

While we strive for timely deliveries, occasional delays may occur due to unforeseen circumstances like weather events or customs inspections. If your tracking shows no movement for 15 business days or the estimated delivery window has passed, please email [email protected] with your order number. Our support team will investigate and provide resolution options per our delivery guarantee policy.

International customers are responsible for any applicable customs fees, taxes, or import duties imposed by their country's regulations. These charges are determined by local authorities and are not included in our shipping costs or product prices. We recommend consulting your local customs office for estimation of potential fees before ordering. Unfortunately, we cannot reimburse these third-party charges or adjust declared package values.